Getting started
Getting started with DiveOps
first login, finding your way around, switching centre.
Your Overview (Manager and Team boards)
your landing page: the Manager and Team boards, notice board, weather and tide, setting your location.
The guided tutorials and setup checklist
the Help menu, the overview tour, per-page tours, the setup checklist, and how to turn them on or off.
Conversations & your bot
Using the Inbox
read and reply to WhatsApp chats, take over from the bot, hand back.
Setting up your bot's information
set your bot's name, personality and core facts.
Writing bot rules
control what the bot always/never says and how it routes enquiries.
Connecting your WhatsApp number
connect your WhatsApp number to DiveOps.
Taking bookings
Managing bookings
view, add and manage bookings.
Bookable Rooms & Accommodation bookings
sell your own rooms and dorm beds; take stay bookings.
Setting up your public booking page
set up your public booking page and the availability calendar.
QR codes — print and share your booking and sign-up codes
find, download, print (A4 poster) and share your booking and customer sign-up QR codes.
The medical declaration
the dive medical declaration and physician sign-off.
Building your Dive Menu
the courses, fun dives, organised trips and packages customers can book.
Running promotions
time-limited offers and deals your bot can mention.
Running the dive day
Planning your schedule
plan trips per day, weather variants, fallback sites.
Managing dive sites and trip templates
your library of dive sites.
Managing boats
your boats and their capacity.
Building dive groups
build dive groups and assign staff and customers.
Using the trip sheet
the operational sheet for a day's diving.
Trip Sheet settings
customise the printable boatmaster trip sheet (sections, checklists, emergency numbers).
My Trip Sheet
what an instructor/guide sees for their own day.
My Dive Groups
the groups assigned to you.
Display boards
the public/staff screen for the day's trips.
Gear & servicing
Money
Finance overview
how the Finance module fits together.
Using the POS (point of sale)
the point-of-sale terminal: sales, discounts, tax, refunds, receipts.
Managing retail products and stock
retail products and stock.
Retail reports
retail reports: best sellers, margins, sales by category, what to reorder.
Show on your website (dive menu & shop)
show your live dive menu and retail shop on your own website.
Equipment servicing (the servicing counter)
the servicing counter: paid equipment-service jobs.
Invoices
raise and track invoices.
Payments
record money in.
Recording expenses
record money out.
Payroll
pay and payslips.
The cash drawer
open/close the till and count cash.
Finance reports
P&L, general ledger, trial balance and date ranges.
Knowledge base (what your bot knows)
Centre setup
Team & access
Managing your team
invite and manage staff.
Staff Leave (My Leave + Team Calendar)
staff leave: book time off (My Leave) and approve it (Team Calendar).
Roles and permissions
who can see and do what.
Commission settings
default course, retail and continuing-education commission rates, and bulk-apply them to your team.