Getting started
Getting started with DiveOps
first login, finding your way around, switching centre.
Your Overview (Manager and Team boards)
your landing page: the Manager and Team boards, notice board, weather and tide, setting your location.
The guided tutorials and setup checklist
the Help menu, the overview tour, per-page tours, the setup checklist, and how to turn them on or off.
Conversations & your bot
Using the Inbox
read and reply to WhatsApp chats, take over from the bot, hand back.
Setting up your bot (Bot Config)
Bot Config: your bot's name, tone, greeting, sign-off, booking handling and hand-off notices.
Writing bot rules
control what the bot always/never says and how it routes enquiries.
Bot Cleanup · approve fixes for out-of-date information
one screen for anything wrong in your setup: approve one-click fixes, or fix contradictions at the source (formerly "Bot alerts").
Connecting your WhatsApp number
connect your WhatsApp number to DiveOps.
Taking bookings
Managing bookings
view, add and manage bookings.
Bookable Rooms & Accommodation bookings
sell your own rooms and dorm beds; take stay bookings.
Setting up your public booking page
set up your public booking page and switch on date picking.
Set the days customers can book
open and close days, set how many people you take, choose the products customers book by date, and book a full day anyway.
QR codes · print and share your booking and sign-up codes
find, download, print (A4 poster) and share your booking and customer sign-up QR codes.
The medical declaration
the dive medical declaration and physician sign-off.
Choose what customers fill in on your forms
choose what customers fill in on your booking page, sign-up page and details link.
Send a diver a link to fill in their details and medical form
send a diver a link to fill in missing details and sign the medical form.
Building your Dive Menu
the courses, fun dives, organised trips and packages customers can book.
Running promotions
time-limited offers and deals your bot can mention.
Running the dive day
Planning your schedule
plan trips per day, weather variants, fallback sites.
Managing dive sites and trip templates
your library of dive sites.
Managing boats
your boats and their capacity.
Building dive groups
build dive groups and assign staff and customers.
Using the Planner on your phone
plan and adjust the day from a phone (tap to move, no dragging).
Using the trip sheet
the operational sheet for a day's diving.
Dive Log (compliance record)
the signed per-dive compliance record (for centres where the law requires one, such as Malta).
Fill Log (nitrox fills)
the nitrox fill log: each fill, the diver's check and signature, fills on a customer's tab, PDF and Excel for inspections.
Trip sheet layout
customise the printable boatmaster trip sheet (sections, checklists, emergency numbers).
My Trip Sheet
what an instructor/guide sees for their own day.
My Dive Groups
the groups assigned to you.
Display boards
the public/staff screen for the day's trips.
Gear & servicing
Money
Finance overview
how the Finance module fits together.
Using the POS (point of sale)
the point-of-sale terminal: sales, discounts, tax, refunds, receipts.
Managing retail products and stock
retail products and stock.
Rentals
rent gear out, track what's out, deposits, and the return.
Retail reports
retail reports: best sellers, margins, sales by category, what to reorder.
Show on your website (dive menu & shop)
show your live dive menu and retail shop on your own website.
Use your own domain for your website
show your DiveOps website at your own domain, like www.yourdivecentre.com.
Equipment servicing (the servicing counter)
the servicing counter: paid equipment-service jobs.
Invoices
raise and track invoices.
Payments
record money in.
Shop tabs (pay later)
shop tabs (pay later): on-account retail sales and taking payment off a tab.
Recording expenses
record money out.
Payroll
pay and payslips.
The cash drawer
open/close the till and count cash.
Finance reports
P&L, general ledger, trial balance and date ranges.
Send your sales to your accounting software
connect your accounting software (FreeAgent) so sales, refunds, expenses and payroll flow into your books automatically.
Search & AI visibility · connect Google and Bing
connect your own Google and Bing (read only) to see how your centre shows up on Google, Bing and in AI answers.
Knowledge base (what your bot knows)
Centre setup
Centre Info · details, hours, phone book, payments, tax
core details, phone book, rental items, payment methods.
Branding
logo and colours used across your pages.
Emails
every automatic email DiveOps sends, and where to control what each one says.
Service categories (a note)
the dive-service categories used around the app.
Import from your website · read your details in automatically
read your services, dive sites, FAQs, policies, travel info and phone numbers in from your existing website, then review and accept them.
Team & access
Managing your team
invite and manage staff.
Staff Leave (My Leave + Team Calendar)
staff leave: book time off (My Leave) and approve it (Team Calendar).
Access levels
who can see and do what.
Commission · rates, review and approval
commission rates, the review & approval queue, evidence chips and disagreement flags.
Affiliates · earn bookings through partner referrals
referral partners (hotels, agents, instructors): their booking link, code, QR and poster, customer discounts, and approving & paying commissions.