Policies hold your centre's rules — cancellation, refunds, medical, safety — that the bot can quote to customers.
You start with a ready-made set
Your centre comes pre-loaded with sensible default policies (cancellation, medical, no-fly, swimming, partial completion). Review these and adjust them to your centre — especially the cancellation policy, since the exact terms and any fee are yours to set. The bot quotes whatever these say, so make sure they match how you actually operate.
When you'd use this
- Reviewing and tailoring the ready-made policies to your centre.
- Publishing or updating a policy.
Adding or editing a policy
- Go to Settings → Policies.
- Add or edit the policy text.
- Choose a category (pick an existing one or type a new name) to keep your policies organised.
- Save.
Tips
- Policies are shown grouped by category.
- Deleting a policy is permanent.