This connects your WhatsApp Business number to DiveOps so the bot can receive and reply to customer messages. You connect through Facebook in a few clicks.
When you'd use this
- Onboarding your centre.
- Switching to a new WhatsApp Business number.
Connecting (Connection tab)
- Go to Settings → WhatsApp Setup.
- Choose your path:
- Connect existing WhatsApp Business number (Recommended) — press Connect via Facebook and follow the Facebook popup to link your current number (Coexistence mode keeps it working in the WhatsApp app too).
- Set up a new Cloud API number — press Set up new number.
- On success you'll see "Connected: {number}". A Disconnect link is there if you ever need it.
Message templates (Templates tab)
- The Templates tab manages the pre-approved WhatsApp message templates Meta requires for certain outbound messages — list, create and check approval status.
Tips
- 🔴 Never delete a WhatsApp Business Account (WABA) — the number goes into a 1–2 month cooldown with Meta.
- The manual connection fields (WhatsApp Number, Phone Number ID, WABA ID) are usually filled by the DiveOps team; most staff see them read-only.
- After connecting, send a test message and confirm it lands in your Inbox.
Troubleshooting
- Messages aren't arriving: confirm the connection shows "Connected", then contact support.