When a service requires it, every diver completes the official Diver Medical questionnaire (the universal DMSC form, v2022-02-01) as part of booking - the same form SSI, PADI and other agencies use. They sign it on screen. If their answers mean a doctor's sign-off is needed, that's flagged and the form is emailed for a physician to complete.
When this happens
- Automatically, during the public booking flow, for any service marked as requiring a medical. Each diver in the party completes their own.
- When your booking page takes several products in one checkout (an order), each person answers the questionnaire once, even if more than one of their products needs a medical. Their medical status shows on each of their bookings that needs one, and a details link sent later from another of their bookings in the same order doesn't ask them again.
- For bookings made any other way (walk-in, phone, WhatsApp, email), send the diver a details link from the booking. They sign the same form on their phone, or on your tablet at the counter.
What the customer sees
- A Diver Medical questionnaire step: the 10 standard health questions.
- Answering Yes to a question that has follow-ups opens an extra set of questions (the form's "Box A-G") right underneath. Answering No again hides and clears them.
- A participant statement they tick to confirm they have answered honestly. For an under-18, a parent/guardian name, relationship and signature are required instead.
- A signature box they sign with a finger (on a phone) or the mouse.
- A clear note if a doctor's sign-off is required - this happens if they answer Yes to question 3, 5 or 10, or to any follow-up question.
- After booking, an email with their completed, signed Diver Medical form attached for their records. If a doctor's sign-off is required, the blank form (including the physician's evaluation page) is also attached to take to a doctor.
What you see in the dashboard
Each medical form belongs to one booking. A diver who books twice signs (or brings) a form for each booking. In an online order with several bookings, they sign once and that form covers all their bookings in the order.
- A "⚠ Medical" badge (amber) on the booking in the Bookings list when a doctor's sign-off is needed, and a red "⚠ Declined" badge if a doctor has declined the diver.
- On the booking, the Diver details section shows this booking's form: the status (Cleared to dive, Doctor sign-off required, Physician approved or Physician declined), the date signed, the signature and a link to view the signed form. You can also send a details link.
- On the booking, a "Physician clearance required" banner while the booking is waiting on a doctor.
- On the customer's profile, Medical lists their forms, one per booking, each with its status, View form and a link to its booking.
- Each booking carries a medical status: not required, cleared, needs physician, physician approved, or physician declined.
Uploading a paper medical form
If a diver filled in a paper medical form instead of signing online:
- Open the booking and go to Diver details.
- Press Upload medical (it shows while the booking has no form).
- Choose the scan or photo of the signed form (PDF, JPEG, PNG or WEBP, up to 10 MB).
- Say what the form says: All answers No (cleared to dive) or Some answers Yes (needs a doctor's sign-off).
- Check the date signed and press Save medical.
The form becomes the booking's medical, exactly as if the diver had signed online, and the booking's medical status updates. The diver's name and date of birth must be on their profile first. A booking can only have one form.
Recording the doctor's decision
When a diver comes back with their doctor's evaluation:
- Press Record doctor's decision, on the booking's amber banner or on the form in Diver details.
- Choose Approved to dive or Declined.
- Optionally attach the doctor's signed form: a photo or the PDF. It is stored privately with the booking's form.
- Save. The decision applies to this booking (and, in an online order, the diver's other bookings covered by the same form).
- A decision is recorded once and can't be changed afterwards, so check before you save.
A declined diver keeps a loud red flag everywhere so no one accidentally puts them in the water: the system warns, but leaves the final call to you.
Tips
- Only staff who can edit bookings can upload a medical or record a doctor's decision.
- Toggle whether a service needs a medical on the service itself in the Dive Menu.
- Signed forms, uploads and signatures are private: only your own centre's staff can open them.