When a service requires it, every diver completes the official Diver Medical questionnaire (the universal DMSC form, v2022-02-01) as part of booking - the same form PADI, SSI and other agencies use. They sign it on screen. If their answers mean a doctor's sign-off is needed, that's flagged and the form is emailed for a physician to complete.
When this happens
- Automatically, during the public booking flow, for any service marked as requiring a medical. Each diver in the party completes their own.
What the customer sees
- A Diver Medical questionnaire step: the 10 standard health questions.
- Answering Yes to a question that has follow-ups opens an extra set of questions (the form's "Box A-G") right underneath. Answering No again hides and clears them.
- A participant statement they tick to confirm they have answered honestly. For an under-18, a parent/guardian name, relationship and signature are required instead.
- A signature box they sign with a finger (on a phone) or the mouse.
- A clear note if a doctor's sign-off is required - this happens if they answer Yes to question 3, 5 or 10, or to any follow-up question.
- After booking, an email with their completed, signed Diver Medical form attached for their records. If a doctor's sign-off is required, the blank form (including the physician's evaluation page) is also attached to take to a doctor.
What you see in the dashboard
- A "⚠ Medical" badge (amber) on the booking in the Bookings list when a physician sign-off is needed, and a red "⚠ Declined" badge if a doctor has declined the diver.
- On the customer's profile, a Medical panel showing their latest questionnaire: the status (Cleared to dive, Physician sign-off required, Physician approved or Physician declined), the date they signed, their signature, and a link to view the completed signed form (PDF).
- On the booking itself, a "Physician clearance required" banner while the diver is waiting on a doctor.
- Each booking carries a medical status: not required, cleared, needs physician, physician approved, or physician declined.
Recording the doctor's decision
When a diver comes back with their physician's evaluation, you record the outcome so the medical flag clears:
- Press Record physician decision - on the booking's amber banner, or on the Medical panel of the customer's profile.
- Choose Approved to dive or Declined.
- Optionally attach the doctor's signed form - snap a photo or upload the PDF. It is stored privately with the diver's record.
- Save. The medical flag clears on all of that diver's affected bookings at once (the decision is about the person, not one booking), and the profile shows who recorded it and when.
- Made a mistake? Press Change physician decision on the profile to switch between approved and declined.
A declined diver keeps a loud red flag everywhere so no one accidentally puts them in the water - the system warns, but leaves the final call to you.
Tips
- Only staff who can edit bookings can record a physician decision.
- Toggle whether a service needs a medical on the service itself in the Dive Menu.
- The medical belongs to the person, so it stays on their record across bookings - and one physician decision clears every booking that was waiting on it.
- Signed forms and signatures are private - only your own centre's staff can open them, and they stay on the customer's record.