Sell your dives on GetYourGuide

GetYourGuide checks DiveOps for your free places and books straight into your Bookings list, so a place is never sold twice.

When you'd use this

You want travellers to find and book your dives on GetYourGuide.
You want GetYourGuide bookings to land in DiveOps with no copying across.
You want a full boat to stop selling on GetYourGuide by itself.

How to connect

In your GetYourGuide supplier account, choose DiveOps as the booking system for your activities.
In DiveOps, go to Settings → Integrations → GetYourGuide and switch on the dives you want to sell.
Copy each dive's product code and paste it into its option in GetYourGuide.

The How to connect box at the top of the page ticks off each step as you go. Under each product code, a dive shows Linked once GetYourGuide has checked it, or Not linked yet until then.

GetYourGuide is still checking DiveOps before it lists us as a booking system you can choose. Until it does, the page says "GetYourGuide is finishing its checks on DiveOps". You can set up your dives now, and bookings start once they approve us.

Before you start

You need your own GetYourGuide supplier account.
The dive must be a one-day dive on your booking calendar. A course over several days can't be sold on GetYourGuide yet.
Your options on GetYourGuide must use the same currency as your centre.

How to choose the dives GetYourGuide sells

Go to Settings → Integrations → GetYourGuide.
Switch on Take bookings from GetYourGuide. While it is off, GetYourGuide sees no free places, so it can't sell anything.
Under Dives on GetYourGuide, switch on each dive you want to sell.
Copy its Product code for GetYourGuide.
In your GetYourGuide account, paste the code into the matching option.
Set up that option as the line under the dive says, for example "Time point, price per individual". Use the same group size it shows.

A dive that can't be sold is listed under the "dives GetYourGuide can't sell, and why" line, with the reason and what to change.

Keep places back for your own customers

Each dive has a Places kept back for your own customers box (or Groups kept back for a private trip). GetYourGuide never sees those places. Your own booking page and your team still can.

Send your prices

Tick Send my Dive Menu prices to GetYourGuide if you want GetYourGuide to show the price from your Dive Menu. When you change a price in DiveOps, GetYourGuide gets the new one within a few minutes. Leave it unticked and GetYourGuide keeps the prices you set there.

GetYourGuide takes its fee from the price the traveller pays.

What a GetYourGuide booking looks like

It appears in Bookings like any other, and the GetYourGuide filter shows only these.
The booking says Booked on GetYourGuide with their reference.
It shows what the traveller paid GetYourGuide. You receive it from GetYourGuide, less their fee, so DiveOps records no payment from the diver.
When places change in DiveOps (a booking, a cancellation, a closed day), GetYourGuide hears within a few minutes.

Cancelling

A traveller who cancels on GetYourGuide is cancelled in DiveOps too, and the places free up.
If you cancel in DiveOps, also cancel it in your GetYourGuide account. The booking shows a reminder until you do.
A GetYourGuide booking can't be deleted in DiveOps. Cancel it on GetYourGuide and the places free up here.

Tips

Keep the group size on GetYourGuide the same as the most people the dive takes in DiveOps. If GetYourGuide sells a bigger group, DiveOps turns it down.
A private trip with no daily limit shows an amber warning. Set a daily limit in the Dive Menu, or GetYourGuide can sell it as often as people are free.
A dive with no set start time sells as a time period within your opening hours.

Troubleshooting

Symptom: a dive still says Not linked yet. → Fix: check its product code is pasted into the matching option in your GetYourGuide account, and that DiveOps is chosen as the booking system there.
Symptom: a notice says GetYourGuide hasn't checked your places for a day. → Fix: this only shows once a dive is linked. Check each product code is still in its option in your GetYourGuide account. We get the same alert and look too.
Symptom: a notice says GetYourGuide stopped selling a dive. → Fix: GetYourGuide switched it off after a problem. We get the same alert and are on it. Nothing for you to do yet.
Symptom: a traveller couldn't change their GetYourGuide booking. → Fix: GetYourGuide books the new places before it frees the old ones, so a change on a full dive is turned down. Free a place or move them yourself.
Symptom: GetYourGuide shows no free places. → Fix: check Take bookings from GetYourGuide is on, the dive is switched on, and places kept back aren't taking every place.

dive-menu.md · set prices, daily limits and online booking for each dive.
bookings.md · find and manage bookings.
availability.md · close a day or change how many places a dive has.