Your knowledge base is everything your bot knows about your centre. Each fact lives in exactly one place so answers stay consistent.
Where each fact lives
- Operational config (hours, location, how booking works) → centre settings and Bot Information.
- Lists → their own editors: dive sites, dive menu / prices, phone numbers / payment methods (Centre Info), rental gear (Shop → Rental products).
- Travel & policies → Travel, Accommodation, Policies.
- Routing → Bot Rules + the phone book.
- FAQs → only the meta questions that don't fit anywhere else (certification validity, what to bring, nervousness, booking process), plus curated overviews where a bit of editorial framing helps.
The golden rule
🟢 One fact, one home. Don't duplicate the same detail across FAQs and settings — if it's wrong in two places, the bot contradicts itself.
Tips
- After editing the knowledge base, allow a few minutes for changes to take effect before testing the bot.
- If the bot keeps repeating an old answer in an ongoing chat, that conversation is anchored to it — see Inbox troubleshooting.