Promotions are time-limited offers and deals. Active promotions are shared with your AI bot so it can mention them to customers in chat.
When you'd use this
- Running a seasonal discount or a course bundle.
- Giving your bot something current to upsell.
Adding a promotion
- Open Dive Menu → Promotions.
- Press Add promotion.
- Fill in:
- Title (required) — the headline of the offer.
- Description — the detail. Your bot reads this to explain the offer.
- Discount label — a short tag like "Save 15%", "2-for-1" or "£50 off".
- Linked dive-menu item — optionally tie the offer to a course, fun dive or organised trip.
- Valid from / Valid to — the date window. Leave blank for no limit.
- Status — Active shares it with the bot; Inactive hides it.
- Press Save.
Editing and deleting
- Use the pencil icon to edit, the trash icon to delete.
- Delete is permanent — you'll be asked to confirm.
How the bot uses it
- When at least one promotion is Active and within its date window, your bot weaves the single most relevant offer into its first reply (after answering the customer's question), and mentions it again later only when it's relevant.
- The bot uses only the wording, discount and expiry you enter — it never invents an offer.
- Set it Inactive or let the Valid to date pass and the bot stops mentioning it automatically.
Tips
- Keep the Description specific (what's included, any conditions) — that's what the bot quotes.
- Turn a promotion Inactive rather than deleting it if you might run it again.