Sell T-shirts and hoodies with your logo in your online shop without holding stock. When a customer pays, Inkthreadable prints the order and posts it to your centre for the customer to collect. Inkthreadable bills your own Inkthreadable account for each print.
When you'd use this
- You want centre T-shirts or hoodies in your shop but don't want boxes of sizes in the back room.
- You want to try a new design without ordering a batch first.
Before you start
- Your online shop must be on. DiveOps switches it on for you.
- Open a free account at inkthreadable.co.uk and add a payment card or credit there. Prints are paid from that account, not through DiveOps.
Connect your Inkthreadable account
- Go to Settings → Integrations → Inkthreadable.
- Signed in to Inkthreadable, open Account → API Settings and copy the App ID and the Secret key.
- Paste both, check the address prints are posted to (your centre), then press Save and test.
- The page says Connected once Inkthreadable accepts the codes.
The secret key is kept locked away. Nobody at your centre or at DiveOps can read it back; to change it press Replace.
Make a product printed to order
- Open the product in Finance → Point of Sale → Products.
- In Printed to order, add the front or back artwork (a PNG; prints look sharpest from 2,400 pixels wide).
- Give each size you want printed its Inkthreadable product code, then press Save printing.
A size without a code is sold from your own stock as before. A printed size has no stock count, because it is made to order. An open purchase order for a printed size will not receive into stock.
What happens when a customer pays
DiveOps sends the order to Inkthreadable within about 20 minutes of payment, with the artwork and your centre's address. The customer's name goes on the label so you know whose parcel it is. An order is never sent twice.
Sending starts once DiveOps has switched it on for your centre.
Follow your printed orders
Settings → Integrations → Inkthreadable lists your newest printed orders under Printed orders, checked with Inkthreadable every hour:
| What it says | What it means |
|---|---|
| Waiting to send | Paid, about to go to Inkthreadable. If something went wrong, DiveOps tries again by itself. |
| At Inkthreadable | Inkthreadable has the order. |
| Unpaid at Inkthreadable | Inkthreadable is waiting for payment. Top up your Inkthreadable balance or add a card. |
| Printing | Being printed. |
| Posted to you | On its way to your centre, with the tracking number. |
| Not sent | DiveOps could not send it. See below. |
| Cancelled | Cancelled at Inkthreadable. It is not sent again. |
The bell tells you when an order is unpaid for a day, when it is posted, when Inkthreadable cancels it, and when Inkthreadable has a question (shown in amber with their words).
If something goes wrong
- Not sent: the bell says why. Check the product codes and artwork, then contact DiveOps support to send it again. If the bell says an earlier try may have reached Inkthreadable, check your Inkthreadable orders for that order number first.
- Cancelled at Inkthreadable: refund the customer, or order the item again by hand.
- Inkthreadable has a question: open your Inkthreadable orders and answer it there.
Disconnect
Press Disconnect Inkthreadable at the bottom of the page. Your codes and the delivery address are removed from DiveOps. Orders already at Inkthreadable are not changed.