Centre Info is your centre's master record. It holds your profile and logo, contact and location, opening hours, operational limits, tax settings, social links, and two list editors the bot uses: phone book and payment methods. (Rental gear is now managed in the Shop: see below.)
When you'd use this
- First-time setup of your centre.
- Updating hours, tax, your logo, or the numbers the bot routes to.
Centre Info is one page with jump-nav pills (Profile, Contact, Hours & Locale, Operations, Finance, Social Media) and a single Save changes bar.
Centre Profile
- Centre name, Centre logo (upload, Upload logo / Replace logo, max 500 KB), Year founded, Certification agencies (tick SSI, PADI, NAUI, RAID, etc., plus free-text), and Facilities.
Contact & Location
- Email, Website, Booking URL, the Phone Book, Address, Google Maps link and Location description.
- New booking alerts · where we email you each time a customer books online. Leave it blank and the alerts go to your main Email. Add a different address (for example a shared bookings inbox) to send them there instead. Turn the alerts on or off in Emails.
- Google Maps link · paste your centre's Google Maps share link. When a customer asks the assistant "where are you?", it can send this map pin, not just a text description. Leave it blank and the assistant simply describes your location instead.
Phone Book
- Press Add number and set a Label (e.g. "Tech Diving"), the Number and an optional description. Bot Rules point at these labels, so a number lives in one place. Removing one is permanent.
Hours & Locale
- Opening hours per day (toggle Open/Closed with times; shortcuts "Copy Monday to weekdays" and "Same hours every day"), Timezone and Currency.
- Country · where your centre operates. Check it before you save: this one is set once, and after that it shows as read-only. If it ever needs changing, contact support.
Operations
- Max students per instructor and Max divers per guide (these drive capacity badges in Assignments), Daily pool session, Equipment policy and insurance info.
Rental gear
- Rental gear is now managed in the Shop → Rental products tab (Rentals), where you set prices, deposits and stock. Your bot quotes from that list, so you only keep your rental gear in one place. (The old "Rental Extras" list on this page was retired on 3 July 2026.)
Finance
- Tax Name, Tax Rate (%), Tax ID (your tax registration number, printed on tax invoices), the Tax model (Prices include tax / Tax added at checkout: this is what the POS uses), and Payment Methods (each card method can carry its own card surcharge).
Your tax rates
- Your main rate is the Tax Rate (%) above. Every sale uses it unless an item has its own rate.
- If some things are taxed differently (for example, rooms at a lower rate), press Add a rate, give it a name and a %, and press Add rate. You can add as many as you need, and edit or remove them with the pencil and bin icons.
- Once you pick your country, Suggested for (your country) lists the rates that usually apply there, each with a note on what it is typically used for. Press Add on the ones you need. Some countries ask Which area are you in? first, because islands or regions can have different rates.
- Then choose the Tax rate on anything taxed differently: a Dive Menu item and its add-ons, a shop product, rental gear, a room type, a servicing job type or an invoice line. The choice only appears once you have more than one rate.
- A booking with items at different rates (say a course and a room) is taxed at each item's own rate when it is paid. The tax invoice shows one line per rate.
- With Record VAT on bookings, rooms and rental hire on, room payments and rental hire are taxed too, at the room type's or the gear's rate (your main rate until you choose another). Rental damage charges and kept deposits carry no VAT. Gear servicing is charged at its job type's rate.
- Changing a rate only affects new sales. Past payments, receipts and invoices keep the rate they were charged.
- Each rate shows what uses it ("Used by 3 items: …"). You can't remove a rate while an item or a past sale uses it: move those items to another rate first.
- Suggestions come from official sources and show the date they were checked. Tax rules can differ for your business, so check with your accountant.
Card surcharge
- The card surcharge is set per payment method, not once for the whole centre. Open a method whose Type is Card (see Payment Methods below) and fill in Card surcharge (%). Leave it blank for no surcharge.
- So you can charge, say, 5% on your in-store Credit Card terminal and nothing on another card method. Each method shows its surcharge (or "No card surcharge") in the list.
- Charged through Stripe: if a card method is money taken through Stripe, set Charged through to Stripe. It then uses your Stripe surcharge from Integrations, the same one your online payments use, so online and desk always match. Change it in Integrations → Stripe. A method called "Stripe" is set this way for you.
- The surcharge is added only when staff take a payment with that method: across the POS, course/booking payments, rentals and accommodation. It shows at the point of payment and on the receipt, and it is treated as part of the taxable sale, so any tax you charge is accounted for within it.
- If you refund a card payment, the surcharge that was actually charged is refunded too (in proportion for a part refund).
Payment Methods
- Press Add method: give it a Name (what staff and customers see, e.g. "Cash", "Revolut", "Credit Card"), a Type, and optional notes. The bot uses these to tell customers how they can pay, and they appear as the Paid by choices when you take a payment.
- Type tells the accounts side how to treat the method: pick Card for any card payment (only a Card method can carry a card surcharge); use the closest match otherwise, or Other if unsure. The Type auto-fills from the name you type (e.g. "Credit Card" → Card). Change it if it guesses wrong. Your custom name is what shows on receipts; the Type just keeps the bookkeeping right.
Social Media
- Facebook, Instagram, TikTok, YouTube links.
Tips
- Your logo and tax settings live here, not in Branding (branding.md is the accent colour only).
- Your logo is shown to suit whatever it sits on: the dashboard in dark or light mode, the TV display boards and your website. A one-colour dark logo turns white on dark backgrounds, a one-colour light logo turns black on light ones, and a colourful logo sits on a small white backing on dark. For the best result, upload a PNG with a see-through background. If it still looks wrong, upload it again so it's checked afresh.
- Phone book and payment method deletions are permanent.