Help centre

Centre Info — details, hours, phone book, payments, tax

Last updated Fri Aug 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Centre Info is your centre's master record. It holds your profile and logo, contact and location, opening hours, operational limits, tax settings, social links — and two list editors the bot uses: phone book and payment methods. (Rental gear is now managed in the Shop — see below.)

When you'd use this

  • First-time setup of your centre.
  • Updating hours, tax, your logo, or the numbers the bot routes to.

Centre Info is one page with jump-nav pills (Profile, Contact, Hours & Locale, Operations, Finance, Social Media) and a single Save changes bar.

Centre Profile

  • Centre name, Centre logo (upload — Upload logo / Replace logo, max 500 KB), Year founded, Certification agencies (tick SSI, PADI, NAUI, RAID, etc., plus free-text), and Facilities.

Contact & Location

  • Email, Website, Booking URL, the Phone Book, Address, Google Maps link and Location description.
  • Google Maps link — paste your centre's Google Maps share link. When a customer asks the assistant "where are you?", it can send this map pin, not just a text description. Leave it blank and the assistant simply describes your location instead.

Phone Book

  • Press Add number and set a Label (e.g. "Tech Diving"), the Number and an optional description. Bot Rules point at these labels, so a number lives in one place. Removing one is permanent.

Hours & Locale

  • Opening hours per day (toggle Open/Closed with times; shortcuts "Apply Mon to Mon–Fri" and "Same hours every day"), Timezone and Currency.
  • Country — where your centre operates. Check it before you save: this one is set once, and after that it shows as read-only. If it ever needs changing, contact support.

Operations

  • Max students per instructor and Max divers per guide (these drive capacity badges in Assignments), Daily pool session, Equipment policy and insurance info.

Rental gear

  • Rental gear is now managed in the Shop → Rental products tab (Rentals), where you set prices, deposits and stock. Your bot quotes from that list — so you only keep your rental gear in one place. (The old "Rental Extras" list on this page was retired on 3 July 2026.)

Finance

  • Tax Name, Tax Rate (%), Tax ID (your tax registration number — printed on tax invoices), the Tax model (Prices include tax / Tax added at checkout — this is what the POS uses), Card surcharge (%), and Payment Methods.

Card surcharge

  • Card surcharge (%) adds a percentage to the bill only when a customer pays by card, in person — across POS, course/booking payments and accommodation. Leave it blank for no surcharge.
  • The surcharge is shown to the customer at the point of payment and on the receipt. It is treated as part of the taxable sale, so any tax you charge is accounted for within it.
  • If you refund a card payment, the surcharge is refunded too.

Payment Methods

  • Press Add method: give it a Name (what staff and customers see, e.g. "Cash", "Revolut", "Credit Card"), a Type, and optional notes. The bot uses these to tell customers how they can pay, and they now appear in the Record Payment dropdown when you take money on a booking.
  • Type tells the accounts side how to treat the method: pick Card for anything that should add your card surcharge; use the closest match otherwise, or Other if unsure. The Type auto-fills from the name you type (e.g. "Credit Card" → Card) — change it if it guesses wrong. Your custom name is what shows on receipts; the Type just keeps the bookkeeping right.

Social Media

  • Facebook, Instagram, TikTok, YouTube links.

Tips

  • Your logo and tax settings live here, not in Branding (branding.md is the accent colour only).
  • Phone book and payment method deletions are permanent.

Related

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