RAID dive centre software for everything beyond the cert

A digital-first agency deserves a digital-first back office

RAID grew out of rebreather and technical diving and now spans recreational, technical and freediving, all taught the RAID way: online learning, online exams and digital certification cards, so a diver can arrive already through the theory. Your students expect that same slickness at the front desk, on the boat and at the till.

That is where most centres fall down, because the operations side still runs on a whiteboard, a paper diary and three chat apps. DiveOps closes the gap. RAID's online platform keeps owning certification and training records; DiveOps owns the operation around it. Nothing about how you certify divers changes.

• RAID's online system keeps doing theory, exams and digital certification, exactly as today
• DiveOps runs enquiries, bookings, payments, boats, gear, team and finance
• Your schedule, prices and dive menu live in DiveOps, entered once
• No paper diary and no double entry of the parts that decide your day

A WhatsApp AI that answers like your best front-desk staff

Most dive enquiries now arrive on WhatsApp, often at night, often from another timezone, often in another language. The centre that replies first usually wins the booking. When you are teaching or on the boat, that reply does not happen and the lead goes cold.

DiveOps puts an AI on your own WhatsApp Business number that answers in seconds, in the diver's language, around the clock. It knows your real course options, prices, daily schedule and dive sites, and captures the diver's details straight into your bookings. Anything off-script, such as a medical question, goes to your team with the full conversation attached. It runs on the official Meta Business API and DiveOps is a Meta Tech Provider, so the number stays yours with no reseller and no ban risk.

• About 92% of enquiries handled automatically, the rest handed to a human with full context
• Under 2 minutes average reply time, day or night
• 24/7 coverage on your existing number, in the diver's language
• Roughly 8 hours a week of admin handed back to you and your team

One system for the rest of the shop

The WhatsApp AI is the front door. Behind it, DiveOps is full dive centre management software that runs the operation end to end, so your team works from one login instead of stitching tools together.

Everything connects: an enquiry becomes a booking, the booking lands on the trip sheet, the trip sheet drives the boat manifest and gear, and the payment flows through to finance. Your RAID certification step slots in wherever it already does, untouched.

• Bookings and payments, with deposits and balances tracked automatically
• Dive groups and courses, so instructors and students are organised per trip
• Boats and live GPS, plus the daily trip sheet and year schedule
• Gear and servicing, so cylinders and kit are tracked and in date
• Team and HR, finance and POS, and a morning overview with the numbers that matter

Built by someone who has run a busy dive shop

DiveOps was built by a former Koh Tao dive professional who went on to become Global Head of Technology and Cybersecurity Oversight at Revolut, one of Europe's largest fintechs. The product's roots are on Koh Tao, and the concept was validated with 20 Koh Tao dive centres before launch.

It is already trusted in demanding, high-volume operations, including one of the world's largest SSI dive centres. The operational problems are the same whichever agency you teach under: too many enquiries, too much admin, and not enough hands. DiveOps was designed for exactly that, while leaving your certification agency's systems to do what they do best.

Important: not affiliated with or endorsed by RAID

To be clear, DiveOps is independent software. It is not affiliated with, endorsed by, certified by, or partnered with RAID in any way. RAID is a separate organisation and its own online platform remains the system of record for all certification, training records and digital cards.

DiveOps works alongside your RAID workflow. We handle your centre's operations; RAID handles certifications. If you teach under more than one agency, such as SSI, PADI or another, the same applies to each: DiveOps stays in its lane and leaves certification to the agency.